Tapiz Docs

Troubleshooting and FAQ ​

I cannot sign in ​

Check the following:

  1. Confirm the email and password are correct.
  2. Complete two-factor verification if prompted.
  3. Use password recovery if the password is unknown.
  4. If the account is newly registered, confirm whether it is still pending approval.
  5. Contact an assistant, faculty manager or administrator if the account is inactive.

I see “Access denied” ​

The page requires a different role. Return to /home or your role-specific dashboard.

I cannot scan a QR code ​

Check the following:

  1. Camera permission is allowed in the browser.
  2. The QR code is visible and not expired.
  3. The assistant still has an active QR session.
  4. The selected subject/session is correct.
  5. Try refreshing the scanner page or using another browser/device.

My attendance is missing ​

Ask the assistant to review the attendance page for the subject/session. Assistants can manually add or remove attendance records when correction is justified.

I cannot see materials, posts or quizzes ​

Possible reasons:

  • no subject is selected
  • the student is not enrolled in the subject
  • the assistant has not published content
  • the content is outside its visibility window
  • the feature is not enabled in the current plan

My quiz result is not visible ​

A quiz can be configured to show results immediately after submission or only after the closing time. Check the quiz instructions or contact the assistant.

My practical activity upload failed ​

Check:

  • upload window is open
  • file type is allowed
  • file size is within the configured limit
  • internet connection is stable

Public form is closed or unavailable ​

The form may have an invalid token, may not have opened yet, may already be closed or may have been deactivated by the owner.

The link may be invalid, expired or deleted by the assistant.

Public status shows degraded service ​

Check /status for active incidents and updates. During an incident, some features may be slower or temporarily unavailable.

I cannot find a page in the sidebar ​

The page may be hidden because:

  • the account role does not have access
  • the plan does not include the feature
  • the account is not assigned to the required institution/faculty context